Frequently Asked Questions
Everything you need to know about your ALO Indonesia experience.
What are your standard shipping times within Indonesia?
For orders within Jabodetabek, delivery typically takes 1-3 business days. For other regions across Indonesia, please allow 3-7 business days depending on your location.
Do you offer a return or exchange policy for activewear?
Yes, we offer a 7-day return and exchange policy for items in original condition with tags attached. Please note that for hygiene reasons, innerwear and water bottles cannot be returned.
How can I ensure I am buying the correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our chart, as our high-performance fabrics are designed for a compression fit.
What payment methods do you accept?
We accept all major credit cards, Bank Transfers (Virtual Accounts), and popular digital e-wallets including GoPay, OVO, and ShopeePay.
Are ALO Indonesia products authentic?
Absolutely. ALO Indonesia is an authorized retailer, and we guarantee that all products sold on our platform are 100% authentic and sourced directly from the manufacturer.
How should I care for my performance gear?
To maintain the integrity of the fabric, we recommend machine washing in cold water with similar colors and hanging to dry. Avoid using bleach or fabric softeners.